Terms & Conditions

1 Definitions

In these Terms & Conditions, unless the context otherwise requires, the following definitions apply:

• "p65.com," "we," "us," or "our" refers to the operator of the p65.com online gaming platform accessible at p65com.app and its affiliated entities, officers, employees, and authorized agents.
• "Player," "you," or "your" refers to any individual who registers an account with p65.com or accesses any part of the p65.com platform.
• "Platform" refers to the p65.com website, mobile-optimized interface, and all associated gaming, cashier, and account management features available at p65com.app.
• "Account" refers to the registered player account created through the p65.com registration process, which grants access to the platform's gaming services and financial functions.
• "Gaming Services" refers to all casino games, live dealer tables, sports betting markets, bingo rooms, sabong streams, and any other wagering products made available through the p65.com platform.
• "Real Money Balance" refers to funds deposited by the player and held in their p65.com account in Philippine Peso (PHP), available for wagering and withdrawal subject to these Terms.
• "Bonus Balance" refers to promotional credits awarded to the player by p65.com, subject to wagering requirements and conditions as separately stated at the time of award.
• "KYC" (Know Your Customer) refers to the identity verification process applied to player accounts, including submission and verification of government-issued identification and supporting documents.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body overseeing licensed gaming operations in the Philippines.

2 Eligibility

2.1 Age Requirement

The p65.com platform is strictly restricted to individuals who are 21 years of age or older. This age restriction is a legal requirement under PAGCOR's regulatory framework for online casino-style gaming in the Philippines. p65.com actively enforces this requirement through identity verification during registration and through ongoing account monitoring.

2.2 Geographic Eligibility

The p65.com platform is designed for and directed at players located in or residents of the Republic of the Philippines. It is your responsibility to ensure that your access to and use of p65.com is lawful in your jurisdiction. p65.com makes no representation that the platform is appropriate or available for use in locations outside the Philippines.

2.3 Disqualifying Circumstances

You are not eligible to hold a p65.com account if any of the following apply:

• You are currently subject to a self-exclusion order from p65.com or any other gaming operator registered with PAGCOR;
• You have previously had a p65.com account closed due to a terms violation;
• You are acting on behalf of another person for the purpose of circumventing these eligibility requirements;
• You are an employee, contractor, or immediate family member of an employee of p65.com or any of its affiliated gaming providers, in a capacity where such participation would create a conflict of interest;
• A court of competent jurisdiction or a regulatory authority has ordered that you are prohibited from participating in gambling activities.

3 Account Registration

3.1 One Account Per Person

Each individual may hold only one registered account with p65.com. The operation of multiple accounts by the same individual — whether under the same or different personal details — is strictly prohibited and constitutes a material breach of these Terms. p65.com employs technical and manual monitoring to detect multi-account activity. Where duplicate accounts are identified, all accounts may be closed and any balance or bonus proceeds may be forfeited.

3.2 Accuracy of Registration Information

You represent and warrant that all information provided during account registration is true, accurate, current, and complete. You agree to promptly update your account information if any details change. p65.com reserves the right to request verification of any information provided at any time and to suspend account access pending satisfactory verification.

3.3 Identity Verification (KYC)

p65.com is required to verify the identity of all registered players. You may be required to provide one or more of the following documents:

• A valid Philippine government-issued photo ID (Philippine Passport, PhilSys National ID, SSS/UMID card, Driver's License, or PRC ID);
• A secondary proof of identity or address document (utility bill, bank statement) dated within 90 days;
• A selfie or liveness check image in the format specified by p65.com's KYC process.

p65.com reserves the right to withhold withdrawals and restrict account functions pending completion of satisfactory KYC verification. Documents submitted for KYC purposes are handled in accordance with p65.com's Privacy Policy.

4 Account Security

4.1 Player Responsibility

You are solely responsible for maintaining the confidentiality and security of your p65.com login credentials, including your username, password, and any two-factor authentication codes. You agree not to disclose your credentials to any third party and to take all reasonable precautions to prevent unauthorized access to your account.

4.2 Unauthorized Access

In the event that you believe your p65.com account has been accessed without your authorization, you must notify p65.com support immediately at [email protected]. All transactions completed using your credentials prior to your notification to p65.com will be deemed to have been authorized by you, except where p65.com determines, in its sole discretion, that unauthorized access is reasonably evident from the transaction pattern.

4.3 p65.com Security Practices

p65.com will never request your account password through any communication channel, including email, live chat, SMS, or telephone. Any communication purporting to be from p65.com that requests your password should be treated as fraudulent and reported to our support team. p65.com employs 256-bit SSL encryption, login alert notifications, and automatic session timeout as baseline security measures.

5 Deposits and Payment Methods

5.1 Accepted Methods

p65.com accepts deposits via the following payment methods, subject to availability and applicable transaction limits:

• GCash (Philippine e-wallet, primary recommended method);
• PayMaya / Maya Wallet;
• BPI (Bank of the Philippine Islands) online transfer;
• BDO (Banco de Oro) online transfer;
• Metrobank online transfer;
• Visa and Mastercard credit/debit cards;
• 7-Eleven and partner convenience store cash payment services.

5.2 Currency and Processing

All deposits at p65.com are denominated and credited in Philippine Peso (PHP). p65.com does not accept deposits in foreign currencies. Deposits made via GCash and PayMaya are typically credited to the p65.com account balance within seconds of the transaction being confirmed by the payment provider. Bank transfer deposits may take longer depending on the originating institution's processing schedule.

5.3 Minimum Deposit

The minimum deposit amount at p65.com is ₱50.00 PHP. Maximum deposit limits are applied per transaction and per calendar day. Players at certain account tiers may be eligible for higher limits. Specific limits applicable to your account are displayed within the cashier section of the p65.com platform.

5.4 Third-Party Funding

You may only fund your p65.com account with funds from a payment method registered in your own name. Depositing funds sourced from third-party accounts, payment methods not belonging to you, or any instrument issued to another person is strictly prohibited. p65.com reserves the right to investigate the source of funds deposited into player accounts and to request supporting documentation.

6 Withdrawals

6.1 Withdrawal Conditions

Withdrawals from your p65.com account are subject to the following conditions:

• Your account must have completed KYC identity verification;
• The withdrawal amount must not exceed your verified Real Money Balance (Bonus Balance is not withdrawable until associated wagering requirements are met);
• Minimum withdrawal amount is ₱100.00 PHP;
• Withdrawals are processed to the same payment method used for the qualifying deposit, subject to method availability.

6.2 Processing Timelines

p65.com targets the following withdrawal processing benchmarks, which represent standard performance under normal operating conditions and are not binding guarantees:

• GCash and PayMaya withdrawals: under 5 minutes from approval;
• Bank transfer withdrawals: 1–3 business days depending on the receiving institution's processing schedule;
• Card-based withdrawals: 3–5 business days.

6.3 Withdrawal Review

p65.com reserves the right to conduct additional review of withdrawal requests where account activity warrants investigation, where KYC documentation is pending, or where a responsible gaming concern has been flagged. Players will be notified of any withdrawal hold and provided with information on required steps to resolve it.

7 Bonuses and Promotions

7.1 General Bonus Terms

All bonuses and promotional offers made available through p65.com are subject to the specific terms stated at the time of the offer, including but not limited to: minimum deposit requirements, eligible games, wagering (turnover) requirements, maximum bet restrictions while a bonus is active, and bonus expiry periods.

7.2 Wagering Requirements

Wagering requirements specify the total amount that must be wagered on qualifying games before bonus-derived winnings may be withdrawn. Unless otherwise stated in the specific promotion terms, wagering requirements at p65.com are calculated on the bonus amount received. Contributions from different game categories toward wagering completion may vary and will be stated in the applicable promotion terms.

7.3 Prohibited Bonus Conduct

The following activities in connection with p65.com bonuses are prohibited and will result in bonus forfeiture and may result in account closure:

• Opening multiple accounts to claim the same bonus more than once;
• Systematic wagering strategies designed to produce low-risk completion of wagering requirements (commonly known as "bonus abuse" or "bonus hunting") that distort the intended purpose of the promotion;
• Collusion with other players to fulfill wagering requirements through matched or coordinated betting.

8 Gaming Rules

8.1 Game Availability

p65.com offers access to games supplied by licensed and certified third-party providers including, but not limited to, PG Soft, Pragmatic Play, Evolution Gaming, JDB Gaming, Jili Games, SA Gaming, and Asia Gaming. p65.com does not modify the game files, RTP settings, or mathematical parameters of any game supplied by a certified provider. Published RTPs reflect the official provider specifications.

8.2 Technical Malfunction

In the event of a technical malfunction during a game round — including server disconnection, software error, or display failure — the outcome of the affected round will be determined by the game provider's technical records, which are the definitive record of all game activity on the p65.com platform. p65.com will investigate and resolve malfunction-related disputes within a reasonable timeframe and communicate the outcome to the affected player.

8.3 Sports Betting Specific Rules

Sports betting markets at p65.com are governed by additional sports-specific rules covering event cancellation, result verification, in-play betting validity, and void bet conditions. These additional rules are available within the sportsbook section of the p65.com platform and supplement these general Terms & Conditions.

9 Prohibited Conduct

The following conduct is strictly prohibited on the p65.com platform and may result in account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to play games or interact with the platform without human intervention;
• Exploiting software bugs, errors, or technical vulnerabilities for financial gain;
• Engaging in money laundering, structuring deposits to avoid reporting thresholds, or using p65.com as a conduit for funds from illegal activity;
• Fraudulent chargebacks or reversal of payment transactions following the use of deposited funds on the platform;
• Collusion, match-fixing, or any form of sports manipulation in connection with p65.com sportsbook markets;
• Providing false or misleading information during registration or in response to KYC or source-of-funds requests;
• Any other conduct that p65.com, acting reasonably, determines to be harmful to the integrity of the platform or to other players.

10 Responsible Gaming

10.1 Player Commitment

p65.com is committed to providing a safe and responsible gaming environment for all Filipino players. By using the p65.com platform, you acknowledge that gambling is a form of entertainment and not a strategy for generating income. You accept responsibility for ensuring that your gaming activity remains within your personal financial means and does not adversely affect your wellbeing or that of those around you.

10.2 Available Tools

The following responsible gaming tools are available to all registered players through the account settings section of the p65.com platform:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; limit increases take effect after a cooling-off period.
• Loss Limits: Set maximum net loss thresholds per defined period. Limits apply across all game categories.
• Session Time Reminders: Receive notifications at defined intervals during active gaming sessions.
• Cooling-Off Period: Temporarily restrict account access for a defined period (24 hours to 6 weeks) to create distance from gaming activity.
• Self-Exclusion: Permanently or indefinitely block account access. Self-exclusion is irrevocable for the duration selected and can be activated immediately by contacting p65.com support.

10.3 Minor Protection

If you share your device with other household members, including minors, it is your responsibility to log out of your p65.com account after each session and to ensure your login credentials are not accessible to persons under the age of 21. p65.com recommends the use of device-level parental controls where a shared device is used by multiple household members.

11 Intellectual Property

All content on the p65.com platform — including but not limited to the website design, layout, graphics, logos, trademarks, game interfaces (as presented through the p65.com platform), text, and software code — is the intellectual property of p65.com or its licensed suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the p65.com platform solely for personal, non-commercial gaming entertainment. You may not copy, reproduce, modify, distribute, transmit, display, or create derivative works from any content on the p65.com platform without prior written consent from p65.com or the relevant rights holder.

12 Limitation of Liability

12.1 Platform Availability

p65.com provides the platform on an "as available" basis. While we strive to maintain 99.9% uptime, we do not guarantee that the platform will be available without interruption, error, or loss of data at all times. Scheduled maintenance, emergency technical issues, or circumstances outside p65.com's reasonable control (including third-party payment provider outages, telecommunications failures, and force majeure events) may result in temporary unavailability of some or all platform functions.

12.2 Exclusion of Consequential Loss

To the fullest extent permitted by applicable Philippine law, p65.com and its affiliates, officers, employees, and agents shall not be liable to any player for any indirect, incidental, special, consequential, or punitive loss arising from or in connection with use of the platform, including but not limited to: loss of anticipated winnings due to technical malfunction; loss arising from unauthorized account access; loss arising from reliance on incomplete or inaccurate game information displayed due to software error.

12.3 Maximum Aggregate Liability

Subject to applicable mandatory consumer protection laws in the Philippines, p65.com's maximum aggregate liability to any player arising out of or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by that player into their p65.com account in the twelve (12) month period immediately preceding the event giving rise to the claim.

13 Privacy and Data

The collection, use, storage, and disclosure of personal data provided by players in connection with their p65.com account is governed by the p65.com Privacy Policy, which is incorporated into these Terms & Conditions by reference. The Privacy Policy is available at p65com.app/privacy-policy.

By registering an account with p65.com, you consent to the collection and processing of your personal data as described in the Privacy Policy, including the use of such data for KYC verification, regulatory compliance, fraud prevention, and service communication purposes. p65.com processes personal data in compliance with the Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines.

14 Amendments to These Terms

p65.com reserves the right to amend these Terms & Conditions at any time. Where amendments are material, p65.com will notify registered players via email to their registered address and/or via a prominent notice on the platform at least seven (7) calendar days before the amendments take effect, except where shorter notice is required by law or regulatory directive.

Your continued use of the p65.com platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept an amendment, you must cease using the platform and close your account before the amendment's effective date. Outstanding real money balances will be returned to you via your registered withdrawal method.

15 Governing Law and Dispute Resolution

15.1 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws principles.

15.2 Dispute Resolution

In the event of a dispute between you and p65.com arising from your use of the platform, we encourage you to contact our support team in the first instance. p65.com commits to investigating and responding to player disputes within a reasonable timeframe. If a dispute cannot be resolved through our internal process, it may be referred to PAGCOR's player dispute resolution mechanism in accordance with applicable regulatory procedures.

15.3 Jurisdiction

Subject to any mandatory regulatory jurisdiction, the courts of the Republic of the Philippines shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation.

16 Contact Information

If you have questions about these Terms & Conditions or about your p65.com account, you may contact us through the following channel:

• Customer Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within the p65.com platform, 24 hours a day, 7 days a week
• Responsible Gaming Requests: Submit self-exclusion and limit requests directly to [email protected] with the subject line "Responsible Gaming Request" for priority processing

p65.com's support team operates in English and Filipino and is available around the clock to assist registered players across the Philippines, including players in Metro Manila, Cebu, Davao, and all other regions.